Returns & Exchanges

At Furniture City, we want you to love your home, which is why we offer a 30-day return window for most furniture items in their original condition. If your piece isn't the perfect fit, our streamlined process ensures a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our customer service team with your order number to start the return process and receive a return authorization code.

• 2.
  Prepare the Item

  Carefully disassemble the furniture and pack it back into its original packaging, ensuring all hardware, instructions, and protective padding are included.

• 3.
  Schedule a Pickup

  For large furniture items, we will coordinate with our specialized freight partners to schedule a convenient time for curbside or in-home collection.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item to confirm its condition, we will process your refund to the original payment method within 5-7 business days.